Salon Policies

Welcome

Thank you for choosing Golden Lotus Nails.

Our goal is to provide every guest with a clean, relaxing, and enjoyable experience. To help ensure the best experience for everyone, we kindly ask that you review our salon policies below.

Appointments & Walk-Ins

Walk-ins are always welcome and are served based on availability.

Appointments are recommended for evenings, weekends, holidays, and larger parties.

Please arrive 5–10 minutes before your scheduled appointment. Guests arriving more than 10 minutes late may have their service shortened or rescheduled to avoid delaying other guests.

As a courtesy, appointment reminders may be sent by phone, text message, or email. However, it remains the guest's responsibility to remember and arrive for scheduled appointments.

Cancellations & No-Shows

We kindly request at least 24 hours' notice for appointment cancellations or changes.

Repeated no-shows or last-minute cancellations may require a deposit before future appointments can be scheduled.

Golden Lotus Nails reserves the right to refuse future appointments for guests with repeated no-shows.

Pricing

All prices listed are starting prices unless otherwise stated.

Additional charges may apply depending on:

• Nail length
• Nail condition
• Design complexity
• Product removal
• Repairs
• Special requests
• Additional service time

Any additional charges will always be explained and approved before your service begins.

Nail Enhancements & Removal

Removal of products applied by another salon may require additional time and additional charges.

Refill services are provided only when the existing enhancement is suitable for maintenance. If a refill cannot be safely performed, our technician may recommend a new full set.

Additional corrective work may be required if existing products have been improperly applied, excessively filed, damaged, or are otherwise unsuitable for continued maintenance.

Previous Services Performed Elsewhere

When working on nails that were previously serviced by another salon, Golden Lotus Nails cannot guarantee the condition, quality, or compatibility of products previously applied.

Our technicians will make every reasonable effort to preserve the natural nails; however, additional removal, repair, or corrective services may be necessary before a new service can be safely performed.

Guests choosing services on previously treated nails acknowledge that existing damage or product conditions may affect the final result.

Assumption of Service Risks

Certain salon services—including nail enhancements, product removal, cuticle care, and pedicure treatments— involve procedures that may affect the natural nails or skin depending on their existing condition, previous services, lifestyle, and individual sensitivity.

While our technicians perform every service with professional care, individual results may vary and cannot be guaranteed.

The longevity of nail services varies from person to person and depends on factors including natural nail condition, daily activities, lifestyle, chemical exposure, and proper aftercare.

Service Satisfaction

Your satisfaction is very important to us.

If you have any concerns about your service, please let us know before leaving the salon. We will gladly do our best to resolve the issue during your visit whenever possible.

Refund Policy

Due to the nature of salon services, all completed services are non-refundable.

If you are dissatisfied with your service, please notify us before leaving the salon so we can work together to find an appropriate solution.

Health Information Disclosure

Guests are responsible for providing accurate information regarding allergies, medications, pregnancy, diabetes, recent surgeries, medical conditions, or any other health concerns that may affect their service.

Golden Lotus Nails is not responsible for complications resulting from health information that was not disclosed before the service began, except where required by applicable law.

Health & Safety

Your health and safety are important to us.

Please inform your technician before your service if you have:

• Allergies or product sensitivities
• Diabetes
• Pregnancy
• Recent surgery
• Sensitive skin
• Medical conditions affecting your hands or feet
• Any other health concerns that may affect your service

Patch testing is available upon request for guests concerned about product sensitivities.

For the safety of all guests, we cannot perform services on nails or skin showing signs of:

• Infection
• Open wounds
• Bleeding
• Contagious conditions

Golden Lotus Nails reserves the right to decline or discontinue any service whenever necessary for health or safety reasons.

Personal Belongings

We kindly recommend avoiding delicate or high-value clothing, handbags, footwear, jewelry, watches, or other valuable accessories during your visit.

While our team exercises reasonable care throughout every service, accidental contact with acetone, nail polish, gel products, lotions, oils, or other salon materials may occasionally occur during normal salon services.

Guests are encouraged to keep handbags, phones, laptops, and other valuables away from the immediate service area whenever possible.

Golden Lotus Nails is not responsible for accidental damage to personal belongings occurring during normal salon services, except where required by applicable law.

Lost & Found

Please check that you have all personal belongings before leaving the salon.

Items found in the salon will be held for up to 30 days, whenever possible.

Golden Lotus Nails is not responsible for lost, misplaced, or unattended personal property.

Children

Children receiving services are always welcome.

For the safety and comfort of all guests, children who are not receiving services must remain under the supervision of an accompanying adult at all times.

Parents and guardians are responsible for supervising their children while inside the salon.

Courtesy

To help maintain a relaxing and enjoyable environment for everyone, we kindly ask that all guests:

• Keep phone conversations brief.
• Use headphones when watching videos or listening to audio.
• Treat our staff and fellow guests with courtesy and respect.

Pets

Only service animals permitted by applicable law are allowed inside the salon.

Payment

We gladly accept:

• Cash
• Visa
• Mastercard
• Most major credit cards
• Debit cards
• Apple Pay

Personal checks are not accepted.

Gift Cards

• Are non-refundable.
• Cannot be redeemed for cash except where required by law.
• Cannot be replaced if lost, stolen, damaged, or altered.

Gratuity is always appreciated but never expected.

Promotions

Coupons, promotional offers, gift certificates, online specials, and discounts cannot be combined unless otherwise stated.

Promotional offers have no cash value and cannot be applied to previous purchases or completed services.

Photography & Social Media

We may occasionally photograph nail designs for educational, promotional, marketing, or social media purposes.

We will always ask for your permission before taking or sharing any identifiable photos or videos.

Right to Refuse Service

Golden Lotus Nails reserves the right to refuse or discontinue service to anyone who:

• Displays abusive, threatening, or inappropriate behavior.
• Appears to be under the influence of drugs or alcohol.
• Poses a health or safety risk to staff or guests.
• Fails to follow salon policies.
• Disrupts the comfort or experience of other guests.
• Requests services that cannot be safely performed.

Our goal is to maintain a welcoming, respectful, and safe environment for everyone.

Client Responsibilities

Guests are responsible for:

• Informing their technician of any allergies, medical conditions, medications, or health concerns before the service begins.
• Reviewing the requested service before work begins.
• Communicating preferences regarding nail length, shape, color, and design.
• Inspecting their nails before leaving the salon and notifying us immediately of any concerns.
• Following recommended aftercare instructions to help maintain the quality and longevity of their service.

Service Guarantee

Please refer to our 7-Day Service Guarantee for detailed information regarding complimentary repairs for Gel Polish, SNS Dip Powder, Nail Enhancements, and Regular Polish.

Changes to These Policies

Golden Lotus Nails reserves the right to update or modify these Salon Policies at any time without prior notice.

The most current version will always be available at the salon and on our official website.

Acknowledgement

By receiving services at Golden Lotus Nails, you acknowledge that you have read, understood, and agreed to these Salon Policies.

We sincerely appreciate your trust and look forward to providing you with exceptional nail care in a clean, relaxing, and welcoming environment.

Thank you for choosing Golden Lotus Nails.